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Purchasing, Fitting and Installation FAQs

Where can I buy Designflooring?

Designflooring  is available from a network of retail partner flooring  specialists across Europe and the Middle East. Why not find your nearest retailer now, or call +44 (0)1386 820 105.

Can you provide me with a price list?
To find out how much a Designflooring floor costs, please speak to your nearest retailer or call us on  +44 (0)1386 820 105.

Should I buy Designflooring over the internet? 

We definitely recommend speaking to one of our flooring specialists, rather than buying our flooring over the internet. Our retailers are fitting specialists who understand our products. It is vital that your Designflooring floor is professionally installed, in order to maintain your guarantee. Purchasing Designflooring over the internet would be at your own risk. Why not find your nearest retailer now, or speak to our friendly consumer enquiries team on +44 (0)1386 820 105.

Can I fit Designflooring myself?
Designflooring is not a DIY product. Your local retailer will provide a supply and fit service - or will be able to recommend someone who can. 

How do I get Designflooring fitted?
Your local retailer will provide you with a supply and fit service, or will be able to recommend a fitter. Designflooring is not a DIY product, so we would advise that you do not fit the floor yourself unless you are an experienced luxury vinyl floor fitter. 

Is there anything I need to do before the floor is laid?
Prior to laying Designflooring, products must be acclimatised to room temperature. Remove material from packaging, spread out and allow to condition in the room where installation is to take place at a constant temperature of 18 °C - 26 °C for a period of 24 hours prior to installation.

This temperature should be maintained during installation and for a 24 hour period after installation.

What are the correct room conditions for installation?
The room should be a constant temperature of between 18 - 26 °C, for 24 hours prior to installing, during the installation, and for 24 hours after installation.

Where can Designflooring be laid in my home?
Designflooring is perfect for any room of the house, from the bathroom to kitchen, bedroom to living room, hallway to conservatory. Take a look at our inspiration pages.

Can Designflooring be laid in a conservatory?
Yes, it is possible to install Designflooring in conservatories.

Can Designflooring be laid over under-floor heating?
Yes, for more advice please consult your specialist fitter.

Is Designflooring suitable for use on walls or ceilings?
No. Designflooring is designed as a floor covering.

Can Designflooring be laid outside?
No. Designflooring is not suitable for outside use.

Can Designflooring be used on stairs?
Yes it can. The front edge of each step will need to be finished off with compatible stair nosings. But your supplier will be able to give you all the information and advice you need.

Is Designflooring suitable for a wet room?
No. Designflooring is not suitable for wet rooms.

Can I use Designflooring next to an Aga stove or an open fire?
Yes, but the vinyl flooring should not come in direct contact with the hot surface of the stove or fire place. Designflooring will burn if flames or a spark lands on the vinyl.

Can I use Designflooring in front of patio doors / floor to ceiling windows?
Yes you can.

I think there may be a problem with the fitting. What should I do?

If you have any concerns regarding the fitting of your floor, please speak first with the retailer who fitted your floor for you, as they will be able to help. Our friendly customer services team are also on hand if you have any further queries after speaking with the retailer.  

Have another question that's not answered here?
If you need more information about any aspect of Designflooring, please contact us on  +44 (0)1386 820 105  or email us with your query and we'll be happy to help.