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Purchasing, Fitting and Installation FAQs

Where can I buy Designflooring?

Designflooring is available from  our network of retail flooring  specialists across the country. For large commercial projects, you can also order direct through Designflooring. If you are not currently a customer, you can book an appointment with one of our Commercial Business Managers on our website.

Where can I get a free sample or brochure?

You can order free samples or literature by visiting our Request a Brochure section.

Can you provide me with a price list?  

For pricing information, please speak to your Commercial Business Manager or call us on +44 (0)1386 820 105.

Why does my sample look slightly different from the images on the website?

We are careful to make sure our images are accurate in all printed literature and on our website, but cannot always create a perfect representation of our products. For this reason we strongly recommend that you look at a sample of any product you are considering before placing your order. All of our products are inspired by things we have seen in the natural world and just like variation in colour and detail is part of the beauty of nature, is also a feature of some of our designs. This means that with some of our products you will see natural variation when your floor is installed. If in doubt, ask your retailer to show you a larger sample of the product.  

Should I buy Designflooring over the internet?

We definitely recommend speaking to one of our flooring specialists rather than buying our flooring over the internet. Please note,  it is important that the Designflooring flooring is professionally installed in order to maintain your guarantee. Purchasing Designflooring over the internet would be at your own risk.  

Who should I get to fit Designflooring?

We have a wide network of commercial contractors who install Designflooring commercial flooring, as well as network of Independent Retailers who will provide you with a supply and fit service, or will be able to recommend an experienced  fitter.  For more information, contact your Commercial Business Manager or give our team a call on +44 (0)1386 820 105.

What are the box quantities/pallet sizes?

At Designflooring, we pride ourselves on offering a diverse range of products each with a different sizes and shapes. To find out more information on the box quantities or pallet sizes of a specific product, our friendly Customer Service team is ready to take your call.  

Is there anything I need to do before the floor is installed?

Prior to laying Designflooring, products must be acclimatised to room temperature. Remove material from packaging, spread out and allow to condition in the room where installation is to take place at a constant temperature of  64 - 79 °F for a period of 24 hours prior to installation. This temperature should be maintained during installation and for a 24 hour period after installation.

What adhesive do we use with Designflooring?  And why should we use Designflooring adhesive?

We highly recommend using Designflooring's Universal adhesive as this has been designed specifically with Designflooring flooring products in mind. For information on our adhesive, please contact our expert Customer Service staff or please refer to our installation guide. Designflooring will not be liable for any loss, damage or complaint if the prescribed adhesive system and its instructions are not used or strictly followed.  

Where can Designflooring be installed?

Designflooring can be installed in a wide range of demanding sectors, from Healthcare and Hospitality (hotels, restaurants and bars) to Education and Corporate Office environments. All ranges are suitable for commercial use, rated from heavy duty commercial to domestic. Check with your supplier for the correct specification for your requirement.

Can Designflooring be laid over underfloor heating?

Yes, for more advice please consult your specialist fitter.

Can I lay Designflooring over existing flooring like ceramic tiles or other vinyl?

Whether laying over ceramic tiles, vinyl or other types of flooring, it is important to install Designflooring in accordance with flooring standards and building practices pertaining to the requirements of the country in which the product is to be installed. Ensure that that subfloors are permanently dry, smooth, level, clean and constructed to provide a firm foundation. To learn more about your installation, contact our expert Customer Service staff.

Is Designflooring suitable for use on walls or ceilings?

Designflooring is designed as a floor covering and is therefore not recommended for use on walls or ceilings.  

Can Designflooring be installed outside?

No. Designflooring is not suitable for outside use.

Can Designflooring be used on stairs?

Yes it can. The front edge of each step will need to be finished off with a compatible stair nosing - your  retailer and/or specialist fitter will be able to give you all the information and advice you need.

Is Designflooring suitable for a wet room?

No. Designflooring is not suitable for wet rooms.

Can I use Designflooring in front of patio doors / floor to ceiling windows?

Yes, not a problem!

Can I lay Designflooring on yellow tongue or particle board?

Yes, for our designflooring ranges, these types of subfloors are suitable only when covered with minimum 5.5mm thick flooring grade hardboard Masonite or similar to eliminate later potential movement in changing climatic conditions.

On what type of subfloor can I install Looselay?

For our Designflooring LooseLay range, the subfloor should be solid with minimal flexibility. All loose boards must be firmly fastened, gaps filled and undulations removed, and where necessary, overlay floorboards with flooring grade plywood or similar. For more information, please refer to the full LooseLay installation guidelines.

I think there may be a problem with the fitting. What should I do?

If you have any concerns regarding the fitting of the floor, please speak first with the contractor who fitted the floor for you, as they should be able to help. Our friendly customer services team are also on hand if you have any further queries or would like to raise a claim directly.

Have a different question from those listed above?

If you require  further information about any aspect of Designflooring, please contact us on +44 (0)1386 820 105 or  email us with your query and we'll be happy to help.